THINK ABOUT JUST CALLING ONE COMPANY
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MY VIEW ON CUSTOMERS WHO CALL AND THINK IT IS AN EASY JOB SHOULD ONLY TAKE A FEW MINUTES AND THINK A SERVICE CALL IS NOT WORTH PAYING.
I LOOKED AT A CERTAIN LIST TODAY AND FOUND A HANDYMAN FOR $60 AN HOUR 2 HOUR MINIMUM AND WHEN HE HAS TO DO A PARTS RUN THE Time clock IS STILL TICKING. NOW HOW IN THE WORLD CAN YOU HIRE SOMEONE LIKE THAT?
WHEN ANY REPUTABLE PLUMBING COMPANY BRINGS A TRUCK TO YOUR DOORSTEP FULLY EQUIPPED GIVES YOU A PRICE AND DOES WORK, AND IS LICENSED TO DO WORK.
A SERVICE CALL WITH THE PRICE OF GAS, THE MANS WAGE,
DEAR RICHARD FO--------, THIS IS FOR YOU AND YOU FINANCE COMPANY, GO FLY A KITE.NEXT TIME BEFORE YOU CALL SOME ONE A DINK, YOU SHOULD THINK.
HIS PHONE NUMBER FOR THOSE WHO WISH TO CALL HIM AND SAY YOU READ THIS IS 952-856-6228
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TO ALL OF THE CUSTOMERS WHO KEEP RIGHT ON CALLING OTHER PLUMBING COMPANIES ONCE YOU HAVE SET UP A CALL WITH ONE, STOP.
Here is why, some offices have a person who answers phone take info from customer on phone and enter into a computer system. From there the dispatcher takes the job and gets it ready to go to tech to set up time for call. Now this is all done say maybe in 15 minutes maybe longer depending on the volume of calls coming in. Now the plumber is notified he has a next call set up for him, Now the call is sent to plumber, he calls customer and they say I all ready have another company coming out. We have even got to the customers house to only have another plumber driving up at the same time. Our plumbers are told to leave, not to stay and be put in a bidding war. Now if you think this is petty, FINE! It is not it cost money and drives cost up, We would like to keep our cost down, and is hard to do when customers are inconsiderate.
We will go out of our way to help a customer out especially during an emergency. We even schedule Saturdays at no additional fees.
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